Shipping policy

Shipping Policy

Mallow Skincare

Last updated: 3 August 2026

Where we ship

We currently ship to Australia, New Zealand, the United Kingdom, Ireland, the United States, Canada, Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Italy, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Hong Kong, Japan, Malaysia, Singapore, South Korea and the United Arab Emirates.

If your country is not on the list, email us and we will tell you whether we can arrange delivery.

Shipping cost

Standard shipping is $10 USD.

Shipping is free on all orders of $100 USD or more. The discount is applied automatically at checkout — you do not need a code.

When your order is dispatched

Orders are processed within 1 to 3 business days of payment. Orders placed at a weekend or on a public holiday are processed on the next business day.

Once your parcel leaves our fulfilment centre you will receive an email with a tracking number. Please allow up to 72 hours for the first tracking scan to appear — this is normal and does not mean anything has gone wrong.

How long delivery takes

These are estimates for standard shipping, counted in business days from dispatch, not from the moment you order.

United States and Canada: 7 to 15 business days United Kingdom, Ireland and Europe: 8 to 16 business days Australia and New Zealand: 8 to 16 business days Asia and the United Arab Emirates: 10 to 20 business days

Delivery times are estimates provided by our carriers and are not guaranteed. Customs inspections, peak periods such as Black Friday and Christmas, severe weather and carrier backlogs can all add time.

Orders containing more than one product

Our skincare and our device are made at different facilities. If your order includes both — either because you ordered them separately, or because you chose one of our bundles such as the Daily Ritual or the Complete Ritual — it will be dispatched in more than one parcel. Each parcel has its own tracking number, and they may arrive on different days.

This is normal and nothing is missing. You are only charged for shipping once, and your bundle price is unaffected. If one parcel has arrived and the other has not within the delivery window above, contact us and we will chase it for you.

Import duties, taxes and customs

Our products are dispatched from fulfilment centres outside the United Kingdom.

Depending on the country you are in and the value of your order, your parcel may be subject to import duty, sales tax, VAT, GST or a customs handling fee. These charges are set by the government of the destination country and are not set by, collected by or paid to us. Where they apply and are not already included at checkout, they are your responsibility and are payable to the carrier or customs authority before delivery.

Customs thresholds change, so if you are unsure, check with your local customs office before ordering. As a guide, at the time of writing Australia does not charge duty or GST on imported goods valued under AUD 1,000, and New Zealand does not charge them under NZD 1,000.

If a parcel is refused at customs, or returned because the charges were not paid, it is treated as a change-of-mind return under our Refund and Returns Policy: we will refund the item but not the original shipping cost or any charges incurred.

Delivery addresses

Please check your address carefully before completing checkout. We can only change an address before dispatch, so contact us straight away if you have made a mistake.

We cannot be held responsible for parcels delivered to an incorrect or incomplete address supplied by you. If a parcel is returned to us for that reason we will refund the item but not the shipping cost.

We do not ship to PO boxes in every country, and some carriers require a phone number for delivery. If we cannot dispatch to the address you have given, we will contact you.

Once your parcel is delivered

Risk passes to you on delivery. If a carrier records a parcel as delivered and you cannot find it, please check with anyone else at the address and with your neighbours, then contact the carrier with your tracking number. Contact us as well and we will help you chase it.

Delayed or missing parcels

If your tracking has not updated for 10 business days, or your parcel has not arrived within the maximum estimate above, email us at hadeerabdelgawad283@gmail.com with your order number. We will open an investigation with the carrier, and if the parcel cannot be located we will send a replacement or refund you in full.

Please allow the full delivery window to pass before contacting us about a delay — carriers will not open an investigation before then.

Cancelling or changing an order

If you contact us before your order has been dispatched, we will change or cancel it and refund you in full. After dispatch, the Refund and Returns Policy applies.

Events outside our control

We are not liable for delays caused by circumstances beyond our reasonable control, including customs holds, carrier disruption, strikes, extreme weather or government restrictions. If a delay becomes substantial we will contact you and offer you the choice of waiting or receiving a full refund.